Situation · Customer service
A chatbot answers my customers: what does the AI Act require?
One of the most common situations, and one of the easiest to fix.
Customer serviceGenerative AITransparency
Published 4 March 2026 · Last reviewed: 12 August 2026
Tus próximas fechas
- AGO 2024El Reglamento entra en vigor
- FEB 2025Prácticas prohibidas y alfabetización en IA
- AGO 2025Modelos de uso general y autoridades
- AGO 2026Aplicación general
- AGO 2027IA dentro de productos regulados
Editorial lead at Make AI Act
Lawyer, 12 years in data protection and technology contracts
Technical review: [Reviewer name placeholder], engineer and certified DPO
Reviewed by
12 August 2026
Last updated
12 August 2026
Your obligation level
Transparency
Pay attention
Not high risk, not prohibited: an information duty.
What to do today
- Disclose in the first message: an automated assistant is answering.
- Offer a route to a human: a button, a phone number or an email.
- Add it to your AI system inventory.
- Train whoever supervises it and keep a record.
What to have by each date
| Date | What applies | What you need |
|---|---|---|
| Feb 2025 | AI literacy | Evidence your team was trained |
| Aug 2025 | Provider duties for general-purpose models | Your provider documentation, filed |
| Aug 2026 | Transparency towards people | Notice published and system inventoried |
Preguntas frecuentes
Must I disclose it even if it is obvious?
Yes. It must be clear from the first message.
Is the privacy policy enough?
No. The notice belongs where the conversation happens.
Fuentes oficiales
AvisoEsta página es una guía práctica, no asesoramiento jurídico. Para tu caso concreto, habla con un profesional verificado.